If your website isn’t showing up, it might be for a number of reasons, none of which are good. It’s worth double-checking the following.
Note: Troubleshooting WordPress is the best place to start if you’re having problems with a WordPress website.
Verify that your domain’s billing is current and that it has not
New domains and websites never have this issue, but if you’re too busy to keep track of everything, your renewal on an old one may expire without you ever noticing.
- Verify that your domain names and payments are current by visiting the Renewals & Billing section of your HostRooster
Please try restarting your
When this happens, you should clear the browser’s cache to restore access to the site.
- Chrome or Internet Explorer: press CTRL + F5
- Firefox: press CTRL + R
- Safari: press Command + Option + R
Make sure your DNS is pointed correctly
This shouldn’t be an issue if you registered your domain with HostRooster, as we updated your DNS records during account activation. Make sure you are pointing your domain to the correct nameservers if it is registered elsewhere. Please refer to:
- Find my HostRooster nameservers to use when your domain is registered somewhere else.
- Change nameservers for my domains if your website is hosted somewhere else.
Verify that the directory in which your website’s files are stored is correct.
If you uploaded your website files to the wrong directory, you’ll definitely have problems viewing the site. Depending on your hosting plan, your files should be stored in a certain directory with the following names:
- Linux Hosting with cPanel: /public_html for your primary domain. For a subdomain or addon domain, here’s how to find the root directory.
- Windows Hosting with Plesk: /httpdocs for your primary domain. For a subdomain or addon domain, here’s how to find the root directory.
Check the file name for your home page
Your website’s homepage should load automatically whenever your domain name is entered into a browser. Depending on the method by which your website’s files were originally created, the name of the file that contains your homepage may be different. Verify that your home page’s file name corresponds to the type of hosting you’re using. This can be found at:
Check image file names and paths
If a picture isn’t showing up, check to be that the path supplied in your code is the same as the location in which the image files are stored. The paths in Linux accounts are case-sensitive, therefore, if your picture name (for example, MyImage.jpg) contains uppercase letters, the path in your code must also have uppercase characters in the same locations, otherwise, the image will not display.
Correct broken site links
If your website was built locally, the code must account for the different conditions that will be present when the site is published. Database names, picture paths, and URLs can all be context-dependent on the user’s device and browser.
If you’re going to be referring to other websites, it’s best to utilize relative URLs. Referencing a website using its location in reference to the current page is what relative URLs are all about. Relative URLs are more portable than absolute ones since they don’t include the domain name.
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