Why and how cloud computing is improving healthcare and communication

As a provider of cloud services, DomainRooster cloud has seen firsthand how government agencies throughout the globe have risen to the occasion. Small trial projects and large-scale policy shifts were launched in response to the outbreak. Although many of these ideas were born out of need, they may and should continue to have an impact long after the crisis has passed. Particularly true for cloud-based public sector applications.

What we now call “cloud computing” is just the on-demand, Internet-based, pay-as-you-go provisioning of computer resources. Businesses may rent computing resources from cloud service providers on an as-needed basis rather than investing in and maintaining their own data centers and servers. Costs may be reduced, and the rate of innovation increased by having instantaneous access to a plethora of IT learning materials as well as servers and AI deliverables. 

As the globe gradually returns to normalcy, the following instances provide a peek at cloud technologies that may become widespread in the public sector.

Public safety hotlines run on the cloud.

In spite of the prevalence of texting, many individuals still resort to calling public hotlines during times of need. As nations and regions all around the globe went into lockdown, the public call center system was put under extreme strain. People in West Virginia, a state in the United States, waited on hold for hours in March as phone traffic to the state’s unemployment insurance contact center increased.

This issue can be addressed via cloud computing. Cloud-based contact centers provide a scalable and adaptable alternative to conventional phone-based call centers by allowing for support for several consumer communication channels, including but not limited to phone calls, social media, and live chat. Additionally, agents at the contact center may do their jobs remotely so long as they can easily harness the internet and supported browsers.

Organizations have access to robust real-time and historical data powered by embedded machine learning (ML) and artificial intelligence (AI), allowing for better call monitoring and allocation of available resources. Artificial intelligence (AI) may also automate commonly requested inquiries, reducing the workload of human agents and the number of customers that need their assistance.

With the help of cloud computing, the Italian municipality of Comune di Codogno in the region of Lombardy set up a cloud-based contact center in under a week, allowing residents to speak with city employees regarding COVID-19.

Using cloud computing technologies Smartronix, streamlined the application for unemployment benefits in 14 American states in a couple of days. In order to allow its agents to work from home, the Kentucky Office of Unemployment Insurance put up a cloud-based contact center in a single afternoon and educated its workers in a mere thirty minutes. Approximately 200,000 calls are received daily by the state’s contact center, which has more than 1,000 employees.

A cloud-based contact center was implemented in less than three days in West Virginia, where before, callers had waited hours without being assisted. The average wait time dropped from hours to less than 60 seconds over the next three days.

The Promise of Medical AI

When hospitals were overcrowded and frontline personnel was weary, cloud technologies combined with AI allowed healthcare practitioners to keep safely servicing patients.

The patient screening robot Roomie Bot was created by Roomie IT, a company located in Mexico City. With the help of IaaS cloud infrastructure, Roomie Bot can roll about the waiting area, ask inquiries, monitor temperatures, and identify signs like shortness of breath. These measurements are then sent to DomainRooster to be stored in the cloud and evaluated using artificial intelligence (AI) services at a later date, reducing healthcare professionals’ exposure to risk and saving time. The robot is also able to properly traverse a hospital because of its ability to recognize faces, objects, and rooms.

Our company, DomainRooster, is a cloud computing software business that can help hospitals in the US, South America, and European countries deal with overcrowding and overpopulation. Our product can “virtualize” the whole waiting process and scheduling by letting clients see wait times and join the queue from anywhere in the world. DomainRooster is cloud-hosted, so users may log in from any Internet-enabled gadgets.


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